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Conflict is likely the single most challenging problem in today's workplaces...(and
homes).
Research
shows that, even when things are going well
in an organization, workplace conflict can pull employee morale down
and negatively affect productivity.
It has been reported that two-thirds of people who are
dismissed for performance reasons have actually experienced interpersonal
conflict issues that reduced their ability to be effective.
Effective win-win conflict management shifts workplace
relationships to
build trust, increase productivity and reduce absenteeism.
Being seen as a good conflict manager will earn you a reputation for
being
part of the solution, not part of the problem. It can certainly help
propel
your career forward, reduce stress, and make it more pleasant to go to
work!
 These three barriers to effective communication have to be removed:
- Assuming there is no need to talk
- Engaging in one-way communicating...aka 'telling'
- Sending mixed, incongruous messages
 Don't be
afraid to learn something new.
Listening is a great key to learning.
There is a reason we have two ears and one mouth!
You can learn the workplace conflict
management skills to
keep your office running smoother, your household happier and your
stress
lowered. They are essential skills for developing unstoppable confidence!
If you believe conflict is a major issue in your
workplace, bring Dr. Shaler in
for a consultation. In a short time, Dr. Shaler
can conduct a team interview, plus interviews with individual members
and provide you with an insightful and useful assessment of the level
of conflict underlying your every day interactions.
With this information you can determine your next steps
- training, in-house development, mediation, staff reviews...Dr. Shaler
can help you with all those things.
If you already KNOW where your workplace conflicts are
seated, Book Dr. Shaler for a 3-hour
skills seminar - or a one-hour
teleseminar - to
learn
effective techniques and processes for handling
anger, difficult
coworkers & customers, and communicating
proactively to prevent future
conflict.
 A recurring theme in Dr. Shaler's new
book is that "You Teach People How to Treat You"... Learn more about
this important aspect of managing difficult people & situations at
work...
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Wise words... |
"Growth in personality occurs as a consequence of meeting
conflicts and impasses head on, and reconciling them. Interpersonal
conflicts and impasses constitute problems which require solutions
so that a satisfying relationship may be maintained. Whenever
a person encounters a problem in his everyday living, he is
obliged to vary his behavior until he discovers some mode of
responding which is successful in achieving a solution."
-- Sidney Jourard |
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