A 7-Step Strategy for Managing Difficult People Effectively

All our teleseminar topics are available for your team. This is a great way to learn a new skill, together, quickly. You choose the date, time, and topic that's best for you. Book one for your team today! Minimum of 12 paid participants per teleseminar.

Each of the Teleseminars below are extensions of the information and strategies in Dr. Shaler's book, Wrestling Rhinos: Conquering Conflict in the Wilds of Work. Although purchasing the book is not a pre-requisite, you will find many more strategies, techniques, tips and real-life scenarios in it that will help you conquer conflict at work, and at home.

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Everyone wants to feel clear, confident and competent when communicating and working with others.

Developing the skills to accomplish this with a person perceived as difficult is important to managing conflict, and to establishing co-operation and collaboration. Whether the relationship is long-term with a co-worker or shorter term with a client or customer, a refined set of skills that allows for business to be done effectively is essential.

This 7-step process will help you through, every time. Practicing it, until it becomes second nature, will reduce stress, make you more productive, and allow you to enjoy going to work again.

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