INCREASE PROFITS & PRODUCTIVITY BY MANAGING CONFLICT PRO-ACTIVELY
FOR IMMEDIATE RELEASE: September 1, 2004
"In the real rhinoceros world, it is clear. When neighboring rhinos meet, one must show signs of subordination or violence is likely. If one rhino does not show those signs, say, by turning back its ears, the stage is set for a contest that can quickly turn violent. You’ve met workplace rhinos who behave exactly the same way, haven’t you? You may have been totally unaware that you had compromised their turf. Their hyper-vigilance for intruders is remarkable and their response, unpredictable. And, then, they charge when your back is turned!"
- Rhoberta Shaler, PhD
Excerpt from Introduction of "Wrestling Rhinos"
San Diego, CA – September 1, 2004 – Before you waste another dollar or hour with your office in an uproar, or in subtle shut-down due to simmering conflict, check with Rhoberta Shaler, PhD, for answers to stopping the profit and productivity ‘leaks’ of unresolved conflict and miscommunication. Whether you are the CEO or an employee, Dr. Shaler can not only diagnose the difficulties but also give you the insights, strategies and language to effectively turn confrontation into communication.
No newcomer to resolving conflict, Dr. Shaler, a psychotherapist, facilitator and executive coach, has twenty-five years experience in teaching people to ‘play nicely together in the company sandbox.’ Her seventh book, Wrestling Rhinos: Conquering Conflict in the Wilds of Work, has been hailed as “an instant classic…essential in any business library.”
According to Dr. Shaler, “If you do not have the skills for ‘wrestling rhinos’, you are going to have two choices: be miserable, anxious and stressed, or, be constantly looking for work until you own your own savannah.” Both are unproductive, tedious and frustrating. And, business owners know that ‘owning the savannah’ comes with another set of challenges and problems. You simply become the overseer of the rhino wrestlers!
Recent statistics from the Dana Mediation Institute state that “…unmanaged employee conflict is responsible for 65 percent of work performance problems, and up to 42 percent of employees' time is spent engaging in or attempting to resolve conflict. Many managers spend almost a third of their time dealing with conflict. “ No one can afford this. It is wildly expensive in every way. That valuable time must be recouped for progress, productivity and profits.
Founder of the Optimize! Institute in Escondido, Dr. Shaler says that “a competitive edge is not found on your balance sheet. A profit is only the evidence of a competitive edge. The edge itself is found in your workplace and customer relations.” Excellent ‘people skills’ build trusting relationships that endure. These are paramount to building a consistently-improving bottom line. Fortunately, ‘people skills’ are learned and conflict can be managed. That’s the good news!
Shaler says, “…an untalked-about issue is like having a rhinoceros in your office. It is taking up space, coming between people and making the atmosphere generally unpleasant. An untamed rhino can charge unpredictably at any minute, keeping everyone anxious, stressed and unproductive.” Getting the skills to ‘wrestle rhinos’ takes the pain out of being close and saves time, energy, and money immediately.
Conflict is NOT a four-letter word. Managing it pro-actively increases effectiveness. With specific, practical training, an employee’s competence, comfort and confidence increases. Team performance is enhanced. Absenteeism and burnout are reduced. Profits increase. An excellent return on training dollars for enlightened CEO’s who know that every business IS the ‘people’ business.
Rhoberta Shaler, PhD, Founder of the Optimize! Institute in Escondido, CA, solves ‘people problems’ by making it easier to talk about difficult things. Author of ‘Wrestling Rhinos: Conquering Conflict in the Wilds of Work’, she is an internationally respected speaker and author. Get her ‘Rhino Wrestler’ ezine free at www.OptimizeInstitute.com
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