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Delivery Date: Sept 14 2004

Welcome, to Rhoberta Shaler's Rhino Wrestler™:
Insights & Strategies to strengthen your communication, conflict & anger management and negotiation skills within yourself, at work and at home.
Strategies to:
• Speak up confidently.
• Teach people how to treat you.
• Get what you need and want.

Volume 1, Issue 1.2 - September 14, 2004
US Library of Congress, ISSN: Pending
Published by Rhoberta Shaler, PhD & Optimize! Institute™


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Dear Jane,

I'm so excited to be back writing to you. Taking that long break to get the book out was important...and so is communicating with you twice a month.

As I mentioned in the last issue, I'll be doing a tour from San Diego to Vancouver, BC, beginning on November 2 from San Diego. If you are on the I-5 corridor--or close--and would like me to speak to your association or corporation, please let me know right away and I'll do my best to fit you in. Send me an email with the name of the event, date and time and I'll get right on it mailto:RS@OptimizeInstitute.com

The new book, Wrestling Rhinos: Conquering Conflict in the Wilds of Work, is officially launched. It was immediately purchased by China to translate and sell there. My personal mission is to help people worldwide communicate in ways that are totally kind and totally honest at the same time. Reaching such a large market as China within days of publication was amazing. At least one of my books is in Hindu, Spanish, Indonesian and Chinese. Please join me in visualizing my books in one hundred languages by the end of 2005. We can make it happen!

Our regular teleseminars have resumed for the fall and winter and the schedule is on the homepage at www.OptimizeInstitute.com Get these essential components of good business the easy way--talking on the phone with your feet up!

I'll be in Calgary, Alberta from the 19th to the 25th of October...so, Calgarians, write to me quickly. I'll be doing two public seminars while I'm there and I would love to meet you!

BIG NEWS!

Celebrate with me! Last Saturday, September 11--an auspicious day--the American Business Women's Associations of Southern California named me 'Outstanding Business Woman of the Year'. What an honour!

I know that you can achieve anything if you will only persist!

I wish you well.
Rhoberta

Rhoberta Shaler, PhD
Rhoberta Shaler, PhD
Founder. Optimize! Institute™
Escondido, CA
www.OptimizeInstitute.com

PS. The pre-publication price for 'Wrestling Rhinos' expires TODAY! Get yours now.
www.WrestlingRhinos.net


IN THIS ISSUE:

>> Featured Article - Improving Your Work Life
>> Inspiring Words for Your Post-It™ Notes
>> Featured Article - Improving Your Life
>> Ask Rhoberta - Your Questions Answered
>> Resources & Recommendations from Rhoberta
>> Upcoming Events
>> Classifieds


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IMPROVING YOUR WORKLIFE:

IS YOUR NET WORKING?
© Rhoberta Shaler, PhD
www.OptimizeInstitute.com

The most effective business tool you have is your network of colleagues, co-workers and friends. Is it working for you?

The other day I was giving my seminar, “How to Make an Entrance & Work a Room”**'. A participant asked,

"Why can't I just be me? Can't they just take me or leave me?" a participant asked.

"Sure," I said, "that is what is happening now. How is it working for you?" With a shy smile, she said,

"I guess it's not or I wouldn't be taking the class."

Are you putting your best foot forward to improve your memorability? Remember, it's not who you know, as networking maven, Susan RoAne says, it's who knows you. It's your 'M-Factor'! How memorable are you? Are you at the 'top-of-mind' when folks ask for a referral?

We all have heard the news that we never get a second chance to make a first impression. The follow-up story to that is that that excellent first impression must be sustained and maintained by excellent networking skills.

HOW TO UP YOUR MEMORABILITY FACTOR -- YOUR M-FACTOR!

BE THERE

Woody Allen tells us that “80% of success is showing up”! Meeting new people is the first step. There is no substitute for knowing people in your industry or in your market. Even if they are not in your market, they know people who are. These people will become your resource and you will become theirs. That's what networking is all about.

ESTABLISH RAPPORT

Go to networking functions with one intent--to learn about the other people there!

Does that seem contradictory? Did you think that your primary purpose was show and tell? It's not. To be memorable, you must be very interested in learning about others. As William James, the father of psychology, tells us that “the deepest craving of human nature is the need to be appreciated”. One way to appreciate others is to listen intently, not with bated breath, barely waiting until their sentences are finished so that you can add your pearls of wisdom. Listen well. Your only agenda is to learn more about them.

Don't worry. They'll ask about you and your work. If, by chance, a person fails to inquire about you, that person simply does not understand the system. He or she has just given you valuable information about themselves, an unfavorable first impression. Avoid lone rangers. They do not know how to make the net work.

When you take the time to build rapport by listening well and demonstrating interest in others, your turn to report your skills, interests and expertise will come naturally.

NO CARDS BEFORE COMMUNICATION

Networking is not about whoever leaves with the most business cards wins. You know they often simply sit in well-intentioned piles on your desk or in a drawer. The only cards you need are the ones you actually asked for because you were interested in that person. As with most things, it is the quality that counts--the quality of the interaction that leads to the desire for the contact information.

Your cards have meaning. You likely do not want them being harvested for email addresses for someone's database, right? Unless you have created quality communication and/or a good fit for someone's immediate need, it is unlikely that your card will have meaning after the meeting.

Be selective in your practice of ‘cardship’. Ask for the cards you want. Offer one in return. There are very few occasions when you might thrust your card at someone in the off-chance they might care. Develop the relationship first, exchange cards second.

FOLLOW THROUGH WITH YOUR FOLLOW-UP

Be sure to contact the people who interested you once you have created rapport. Send a note or postcard. Invite them to breakfast, coffee or lunch. Do this within one week of meeting them if you possibly can.

It's a good practice to schedule two opportunities each week to meet with new people you want to know more about. When you do meet, re-establish rapport before moving into doing business. And, once again, listen first..

Continue to make contact with folks. Send an article, a tip sheet, or fax containing something that might interest them. When the relationship has some foundation, then, you can begin to interest them in your business possibilities together. People want to be known.

So back to the basic beginning, give first. Give folks the opportunity to tell you about themselves and their work. Be curious. Follow the four steps above and you'll boost your memorability factor for sure.

Remember, it is not who you know, it's who knows you. People remember people who care. That's how the net works!

**This topic is available as a CD at www.OptimizeInstitute.com/shop

© Rhoberta Shaler, PhD All rights reserved.
-----------------------------------------------------------------
Dr. Rhoberta Shaler solves 'people problems' at work by making it easier to talk about difficult things. Dr. Shaler speaks to, trains and coaches executives and entrepreneurs worldwide in the communication skills essential to creating powerful conversations that reduce conflict & anger, build trust, and streamline negotiation. The rewards: stronger teams, optimized productivity and increased profits. Author of over a dozen books and audio programs, Dr. Shaler's new book, 'Wrestling Rhinos: Conquering Conflict in the Wilds of Work' is receiving rave reviews for “teaching people to play nicely in the company sandbox”. She is the founder of the Optimize! Institute in Escondido, CA. www.OptimizeInstitute.com

If you would like permission to reprint this article, send your request to mailto:info@OptimizeInstitute.com


INSPIRING WORDS FOR YOUR POST-IT™ NOTES

>> The victory of success is half won when one gains the habit of work.
- Sarah Bolton

>> We would rather have one man or woman working with us than three merely working for us.
- J. Dabney Day


IMPROVING YOUR LIFE:

ARE YOU DISCIPLINED?
© Rhoberta Shaler, PhD
www.OptimizeInstitute.com

For most people, the word "discipline" has an immediate negative connotation. It implies something imposed from the outside, doesn't it? It means that someone or something is controlling or demanding, neither of which are particularly appealing. When we do think about self-discipline, it, too, often has a negative spin because it is seen as difficult and contributing to failure. Can you think about it differently?

Self-discipline is nothing more than keeping your commitments to yourself. If you say something is important and significant to you, then take this little test Does that something that you SAY is important show up a significant number of times in either your calendar, or your checkbook, or both? If it does not, then, where is the demonstration that it is important to you? Do you regularly do what you say has value to you?

I'm sure you understand the picture. I believe behavior, not words. How about you?

So, self-discipline arises from self-esteem and self-esteem is enhanced by self-discipline. Then, it seems natural that you take a look at your self-esteem. Do you believe that you are worth spending the time and/or money on? Do you get the "left-overs" of time and resources rather than filling your own cup? It is not unusual to feel that you are being a "good" person when you are self-sacrificing. That's because our society often tells us this is so. Oh, good thinking! The society says so because everyone else benefits from your self-sacrifice. In fact, "sacrifice" itself is an interesting concept. The dictionary says it means "the act of giving up or destroying one thing for the sake of something else". Do you really want to be SELF-sacrificing?


© Rhoberta Shaler, PhD All rights reserved.
-----------------------------------------------------------------
Dr. Rhoberta Shaler solves 'people problems' at work by making it easier to talk about difficult things. Dr. Shaler speaks to, trains and coaches executives and entrepreneurs worldwide in the communication skills essential to creating powerful conversations that reduce conflict & anger, build trust, and streamline negotiation. The rewards: stronger teams, optimized productivity and increased profits. Author of over a dozen books and audio programs, Dr. Shaler's new book, 'Wrestling Rhinos: Conquering Conflict in the Wilds of Work' is receiving rave reviews for “teaching people to play nicely in the company sandbox”. She is the founder of the Optimize! Institute in Escondido, CA. www.OptimizeInstitute.com


OUR FEATURED PRODUCT:

Rhoberta's seventh book.

WRESTLING RHINOS: Conquering Conflict in the Wilds of Work
• Do you head for the elevator when conflict erupts?
• Do you wish you knew how to tell your boss you're not happy...without getting fired?
• Would you rather stay home and lose pay than face that tiger in the next cubicle one more day?

Dr. Shaler's no-nonsense insights and plain truths about how to 'play nicely together in the company sandbox' gives you the skills to speak up confidently, teach people how to treat you, and get what you need and want.:

"This book is needed in every business library. Rhoberta Shaler has distilled for you a wealth of specific recommendations to take the anxiety and intimidation out of your workdays. Conflict will always exist but for those who can manage it well become masters of it, not victims." Jim Cathcart, Author of 'Relationship Selling.

ONLY until TODAY, get 25% off. Order at www.WrestlingRhinos.net now!


ASK RHOBERTA: YOUR QUESTIONS ANSWERED

These answers are archived for you at www.AskRhoberta.com

YOUR QUESTION COULD BE ANSWERED HERE TODAY....if only you had asked it.

GOT A QUESTION? Email it to mailto:AskRhoberta@OptimizeInstitute.com


BECOME A MEMBER OF THE OPTIMIZE! NETWORK & OPTIMIZE! GOLD

You can have access to much more information and many more features at Dr. Shaler's website, www.OptimizeInstitute.com , when you are a member. It's only $19.95 a year! Too all the benefits of the Network and GOLD memberships, visit
http://www.optimizeinstitute.com/members/genbenefits.htm and JOIN TODAY!

As a GOLD member, you can listen to Rhoberta's Optimize! Interviews 24/7. Don't miss these fabulous guests with practical, content-rich advice to help you improve your life and business.


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UPCOMING EVENTS:

OPTIMIZE INTERVIEWS:
Become a GOLD member and hear one-hour, content-rich, in-depth interviews with successful people in business and in life 24/7. I regularly interview those people I have found who are making a difference and have GOLD for you. You can listen as often as you wish, too. Whether you are involved in sales, marketing, goal achievement, business development, human resources, health, improving relationships everywhere--whatever you quest--you'll find great information in the Optimize! Interviews.
http://www.optimizeinstitute.com/interviews/index.htm

Want to suggest or be a guest? Submit that information: http://www.optimizeinstitute.com/interviews/beaguest.htm

HEAR RHOBERTA LIVE:
September 15 - County Women of San Bernardino, CA, 11am
September 15 - For You™ Network of Redlands, CA, 4:30pm
September 24 - Women's Breakfast - SBA of San Diego, 7am
September 25 - Wrestling Rhinos & Winning (public seminar), Light of Life Church, San Diego, 9am-2pm
DETAILS: http://www.lightoflifechurch.org/Newsletter.asp
September 29 - How to Make an Entrance & Work a Room, Learning Annex of San Diego, 6:30pm
DETAILS: http://www.learningannex.com/
October 21-28 - Calgary, AB. Watch for details
November 17 - San Diego Power Team, San Diego, CA
December 9 - Coachville, Vancouver BC Chapter Meeting

TELESEMINARS:
Our full range of teleseminars are listed on our home page. These recur in order so you never need to miss one. The schedule goes through to the end of January, 2005.
http://www.optimizeinstitute.com/teleseminars/index.htm Get the skills you need immediately and easily. Take a teleseminar right away.


CLASSIFIEDS:
We do our ultimate best to bring you only accurate, honest advertisers who behave with integrity. We are not liable for any transactions you may have with them, but we do wish to be informed so we may terminate our advertising relationship. Let us know at mailto:info@OptimizeInstitute.com

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