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Welcome. Fall is a great time for new beginnings. I have a "back-to-school" mentality. Everything is fresh and new. I feel optimistic, hopeful and excited. How about you? Today, I've included many new things for you to consider to make your fall as productive, profitable and successful as possible. These are great things for you to do to move your life and business to higher levels of success and satisfaction. Read carefully and don't miss a thing. It's valuable. GOT YOURS YET? the 2nd edition of Wrestling Rhinos: Conquering Conflict in the wilds of work!
Coming Next Summer - Wrestling Rhinos: Conquering Conflict When Your World Goes Wild - The companion book highlighting more ways to cope with rhinos in your personal & leisure time. In this Issue:
KEEP READING….there is something very special for you coming…. How are your staffing issues? Are people playing nicely together at work? Helping people do that is my specialty--the communication, conflict & anger management & negotiation skills that build strong, high-performance teams. One very valuable tool I use is found at www.CoreValuesProfile.com It has been used to turn over 200 companies away from imminent bankruptcy. Don't wait for that prospect to help your people understand the motivators and values that drive them and how to use these to build profitable, happy teams. Did you get your free ebook on writing a killer Elevator Speech? Everyone needs one as we introduce ourselves to new colleagues, prospects or clients. It's waiting for you at www.Effective-Elevator-Speech.com I've just returned from working at conference in the Bahamas. Even though Tropical Storm Ernesto did its best to wrack Nassau, I had an unforgettable experience. In absolute pouring rain, I got into a pool with a dolphin. The feeling of that beautiful animal with its seeming big smile and dancing eyes actually jumping up and hugging me was amazing. Then, he kissed me. That all overshadowed our dance as the camera capture it all. Dolphins are warm, smooth and very cuddly. Wow! Today, I'm leaving for New York City for a week. That's exciting in itself with all the shows, shopping and general drama. But, then, to be there for September 11 is also special. Once again, I'm working but the downtime will be well-spent!
The world is expanding with possibilities. I invite you to come along with me on these grand adventures below. When we travel to learn and to meet like-minded people, our minds, hearts and businesses grow. I welcome your company on the accelerated path to success on your own terms. Join me. Rhoberta Rhoberta Shaler, PhD INSPIRING WORDS FOR YOUR POST-IT™ NOTES
IMPROVING YOUR WORKLIFE:TIME TO CHECK YOUR ALIGNMENT Is your business driven by purpose? If not, it’s already out of alignment and not roadworthy. Purpose is no airy-fairy, touchy-feely concept. It is the chassis on which your business is built. Everything rides on it. Why are you in business? If profit is your only focus, you are in for a rough ride. Profit is a by-product of purpose, alignment and productivity. These things are all people-driven. Profit is not a motive. It’s a result. It’s a destination, not a map. Purpose powers people and people power your enterprise. Mastering the people skills that grease the wheels of business makes the travel smooth. People drive businesses, not the reverse. A purpose-driven enterprise can answer these questions immediately:
The values of the company are evident in every interaction. Customer service starts in the garage long before the engine starts. It’s a mindset driven by clear purpose. That’s premium fuel! It is unthinkable to invest so much in equipment and neglect the maintenance. You know that. The same holds true for your employees. It’s easy to forget they, too, require maintenance and upgrades to premium fuel. With a well-maintained transmission, nothing grinds. Communication, anger and conflict management skills are the fluid that keeps that so. Progress is possible and things flow well. Investing in your employees creates both thrust and momentum and all that works to your advantage. Turnover is expensive. It also gives your long-term clients a poor impression of your company and your management practices. Drivers, reservationists and dispatchers are not dispensable. Customers like familiarity. A returning executive wants to see a familiar face waiting for her at the end of a business trip. A client does not want to re-introduce themselves to a new reservationist frequently. People are not like engine parts or hood ornaments. They are not interchangeable, nor made in the same factory. Chosen wisely and trained well, your employees grease the wheels of your business and keep things running smoothly. Customers want efficiency…and they want to be known. You need to keep your people and get them on board with your purpose. In most industries, absenteeism and employee disengagement are major issues. Many factors contribute to this. Research shows that up to 42% of an employee’s time is spent engaging in or resolving conflicts. Can you afford that much to be going from your payroll with no return? Firing the employee is not the best answer in most cases. Educate your employees as to the values and purpose that drives your business. Teach them the customer service values you want met. Put incentives in place for demonstrating those values consistently. Invest in your employees and they will invest in you. Customer service and client loyalty are the main factors determining your success and longevity. They are the key to your future business growth. That key is only the beginning. Who is driving your business? Your people. The key is in their hands and that’s the start. Ignition must follow. Your fortune is in your follow up. People-driven again! Check your alignment: Read your gauges: Reduce friction: Maintain fluid levels: Check the suspension: Alignment is everything. Your values, vision and purpose are the chassis. You have no need of wheels without it yet many people try to get somewhere anyway. This is a mistake. The smaller your staff, the more urgent the need for alignment. There is no room for lone rangers and hotshots when your income depends upon your standards being maintained. Communicate these standards clearly and empower your people to uphold them. Curt, abrupt, thoughtless communication leads to turnover and that costs too much money. Expecting employees to know what you want requires hiring mind readers. Wise business owners plan their work and work their plan. Certainly, there are times when releasing an employee stops the bleeding. That’s only wise. Firing them when you have not trained them first is simply a waste of time, not to mention a major frustration. Invest up front and you will continue to enjoy the returns. From the first voice they hear on the phone or face they see in your office until to the moment the limo door closes at the end of the day, your clients need one impression—the ultimate experience of courteous, timely, respectful fulfillment of their needs from a company that regularly goes the extra mile. Be that company and you will attract long-term clients, satisfied customers and continuous referrals. Check your alignment. Tighten your timing belt and be in business for the long haul! © Rhoberta Shaler, PhD All rights reserved. This article may be reprinted or republished if the complete copyright/resource information is kept intact. For a formatted version for print, email info@optimizeinstitute.com
Excellent communication skills are essential to every person in business. That is why I wrote the book, Wrestling Rhinos: Conquering Conflict in the Wilds of Work. This book offers much more than conflict and anger management skills. It has been reviewed as "a book needed in every business library" by world-renowned speaker and sales expert, Jim Cathcart. Written in an easy-to-read, down-to-earth style, the book uses actual scenarios and practical examples to bring you the insights and skills to manage relationships at work and turn confrontation into communication. Now in its second, expanded, English edition, Wrestling Rhinos, is currently being published in Chinese, Taiwanese and Russian. I have created a series of teleseminars on the topics covered in Wrestling Rhinos. This is an excellent way for entrepreneurs, executives and employees to get the specific conflict or anger management, communication and negotiation skills they need without ever leaving their desks. These teleclasses can be customized for an industry group. For more information on these programs, visit: www.OptimizeInstitute.com
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Volume 2, Issue
7 - <$today$> Get this from a friend? Get your own subscription at www.OptimizeInstitute.com/ezines RESOURCES & RECOMMENDATIONSGet Automated!Affordable and Powerful. Try the World's Smartest Shopping Cart system. We use it, and we love it. You can use it too! You Can Still Go Broke...Forget the markets, real estate, gold and any investments you make. If you have subconscious "lack" programming - you'll still sabotage your ultimate success. Do you have prosperity consciousness or lack consciousness? Tell me more... Grow your business, your way...Debbie Bermont's Outrageous Business Growth Program will show you the foolproof way to succeed beyond your dreams. More Motivation
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The
revised & expanded 2nd Edition of Wrestling
Rhinos: Conquering Conflict in the Wilds of Work is now
available. This
is an excellent book to help you with specific communication, conflict & anger
management and negotiation skills…available right when you
need them. In fact, it's a great book to give to every person on
your staff. Then, you can all find
ways to 'play nicely together in the company sandbox'! We all need
these skills and we usually did not learn them at home. Equip yourself
right away and calm your communications. 
101
Great Ways to Improve Your Life